Responsible Gaming
Gambling as Entertainment
Gambling should always be treated as a form of entertainment, not a way to earn money or solve financial problems. Never gamble with money you cannot afford to lose, and never view gambling as a source of income. The house always has an edge, and outcomes are based on chance.
Age Verification
You must be at least 18 years of age, or the legal gambling age in your province or territory, to participate in any gambling activity. It is illegal for minors to gamble. We encourage parents and guardians to use filtering software to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Ask yourself if you have experienced any of the following:
- Chasing losses – trying to win back money you have lost by gambling more.
- Hiding your gambling from friends or family members.
- Spending more time or money on gambling than you intended.
- Neglecting work, school, or family responsibilities due to gambling.
- Borrowing money or selling possessions to gamble.
- Feeling restless or irritable when trying to cut down or stop gambling.
- Lying about how much you gamble or how much you lose.
- Gambling to escape from stress, anxiety, or other problems.
If you recognise any of these signs in yourself or someone you care about, please seek help. You are not alone.
Self-Help Tools
Most reputable online casinos offer tools to help you stay in control of your gambling. These may include:
- Deposit limits – set a maximum amount you can deposit over a day, week, or month.
- Loss limits – cap the amount you can lose in a given period.
- Reality checks – receive pop-up reminders showing how long you have been playing and how much you have spent.
- Time limits – restrict the duration of your gaming sessions.
- Self-exclusion – block yourself from accessing your account for a set period (from days to permanent).
- Cooling-off periods – temporarily suspend your account for a short break.
Contact the customer support team of your chosen Mastercard casino to learn about the specific responsible gaming features available.
Support Organizations
If you or someone you know needs help with problem gambling, please contact one of the following organizations appropriate to your location:
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop – www.gamstop.co.uk
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
- Other regions: Please consult your national or local problem gambling helpline or health authority for the most relevant support in your area.
Seek Help
If you feel that gambling is no longer just entertainment and is causing problems in your life, please act now. Reach out to a support organisation, talk to someone you trust, and use the self-exclusion tools available. You deserve support, and recovery is possible.
Remember: Never chase losses, never gamble with money you need for essentials, and keep gambling fun – not a problem.